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New to having a website- needed help and they were courteous, clear and creative
Perfect! Amazing customer service.
Had a properly tricky issue today, a domain returning 404 on every page including index.html, even the raw Bluehost temp URL bypassing DNS entirely. Not your average "have you cleared your cache" ticket. Jeevitha handled it well. Early on there was a bit of "we only support WordPress" deflection, but once I pushed back with the actual evidence she stuck with it properly, reproduced the exact failure herself, and traced it down to a server side rewrite rule stripping the .html extension before Apache ever got to the file. That's a genuinely non obvious bug to catch, and she got there. Fixed within the session, both pages loading fine now. Good, patient support once she got her teeth into it. Appreciated the follow through.
It was a VERY positive experience, especially do to the complicated and extensive details to accomplish the task. The key was the support person, Karthikeya, who stayed with the process for over 1.5 hours until completed. She has set a very high bar for competent, helpful customer service.
Support is amazing. Very happy with the Support person
The agent who attended me this morning has do a great job, HIs patience and dedication to his work is the best!!!
Your representative has a kind and calming voice. I appreciate her patience with my slow reactions, and she assured me that everything was fine with my website.
I had an issue that needed to be resolved late in the evening with my site. Support team resolved it in a timely manner with ease and clarity, in a timely manner. Impressive.
These guys have been a dependable webhosting service for the many years I have been using them. They offer some great added functionality from time to time, and I am doing my best to take advantage of that.
The wait time was not long, the agent was helpful and friendly, and my issue was resolved very quickly. Excellent customer service.
I love the live chat! Anything that I need, I know that I can always enable the chat and my problem will be solved. Rakesh helped me today! Very quickly, courteous and understanding.
Ayush was very thorough and was able to resolve my issue for me.
It appearred that the customer service representative that I spoke with (Tess) worked very har to find the solution to my problem. I will find out in a few days if she accomplished what she said.
I wanted at add a PTR record to my VPS and it took no time for the support agent to set it up for me. I'll wait till the DNS propogates.
Great price, they have tons of features in control panel. Easy to add features both paid and free, and to cancel. Both AI and human chat options.
Radny pays attention to the look and function of my website.
On this occasion, with this customer support individual, I cannot possibly state how exemplary was his service. The problem involved malware that invaded some of my email accounts and brought my homelife to a standstill. I was not rushed and was able to go into my BlueHost site and delete the infected files. Very patient. FIVE STARS !!!
I was extremely and gladly relieved to talk to a very understanding and enthusiastic customer service representative. I was so relieved that I was not rejected for starters. And actually I received a very educational proposal
Excellent customer service. Very Prompt to help you!
Karthikeya is the only person that has provided good support from Bluehost in a long long time for me. Thank you Karthikeya for spending so long to resolve the issue and trying everything. Really really appreciate your time and efforts.
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