How To Cancel a Hosting Account
We value you as our customer and are sorry to see you go. Please let us know if there is anything we can do to improve your experience and keep you as our valued customer.
We understand that building and growing an online presence can be challenging. Knowing how to cancel your hosting account properly is important if you no longer wish to continue hosting with us. In this guide, we'll provide an overview of how to cancel your hosting account and refund eligibility. By following our steps, you can ensure a smooth and hassle-free cancellation process.
IMPORTANT: If you have questions or concerns about how to cancel your hosting account, contact the Bluehost customer support team. We can offer solutions to any issues you are experiencing or provide options to help you avoid canceling your account.
How to Cancel a Hosting Account
Before You Cancel a Hosting Account
If you're considering canceling your hosting account, consider these first:
- Backup your website: Ensure you have a complete backup of your website files and database. This will ensure that you keep all important data. After your services are disabled, any data stored on the server will be permanently deleted and cannot be recovered.
- Review your cancellation policy: Check the refund policy to see if there are any fees or penalties for canceling your account. You can also review any refund policies to see if you are eligible for a refund.
Ensure you fully understand the consequences of canceling your hosting account before taking action. It's always a good idea to explore all of your options and seek expert advice before making a decision that could impact your website's performance and availability.
What Happens When You Cancel a Hosting Account
When you cancel your hosting account, Bluehost will typically delete all of the files associated with your account and terminate your access to any services provided by the account. This means that your website will no longer be accessible online, and any emails associated with the account will no longer be available. It's important to make sure that you back up any important files or data before you cancel a hosting account to avoid losing any important information. Additionally, depending on the Terms of Service, you may be subject to cancellation fees or penalties if you cancel before the end of your contract term.
How to Cancel a Hosting Account
There are two options to cancel products or hosting:
- Disable Auto Renew
This option will prevent the product(s) or hosting from auto-renewing and will allow products or hosting to cancel out of the account at the date of expiration. If you are interested in this option, follow the steps found in the How to Use the Renewal Center article. - Contact Support
This option will allow you to do a complete account review, and customer support can cancel the product (if applicable). You can contact support by chat or phone.
Important note: If you are a new customer who has purchased hosting services and is seeking a refund under our money-back guarantee policy, you must contact us within the initial 30 days of your purchase. It's important to understand that the money-back guarantee typically excludes many supplementary items like domains because of their distinctive pricing framework. To contact us, call 888-401-4678 (for US customers only) or use our chat support. Before making contact, make sure of the following:
- You have your token readily accessible.
- The email address in your account's Profile section is up-to-date and accurate.
How to Cancel Domain Name
Your domain name is set to renew automatically by default. If you don't want to renew your domain name, turn off its Auto-Renew feature through the Account Manager's Renewal Center. Please be advised that you must turn off the Auto-Renew feature before your Bluehost account automatically renews your domain 15 days before the domain's renewal date.
How to Cancel Account Add-on
Fees paid by the customer in connection with the purchase of add-on services, including without limitation, SSL certificates, AppMachine, Site Backup Pro, Pay Per Click Marketing (PPC), cPanel QuickStart, WordPress QuickStart, Site Doctor, website transfer, Design Service Standard, Design Service Plus, Design Service Premium, SEO Package, SiteLock, domain privacy, and domain names are non-refundable, as are payments made by check for $10.00 or less due to processing fees, unless otherwise expressly provided.
Summary
Canceling your hosting account requires turning off the Auto-Renew feature in your Renewal Center and contacting our support team to process the cancellation. Don’t forget to back up any important files before canceling, as your data will be deleted once the account is deactivated. If you're eligible for a refund under our money-back guarantee, contact support within 30 days of your purchase.
For a comprehensive understanding of our money-back guarantee's terms and conditions, kindly review our Terms of Service.
If you need further assistance, feel free to contact us via Chat or Phone:
- Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
- Phone Support -
- US: 888-401-4678
- International: +1 801-765-9400
You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.