How to Manage Users and Roles in Account Manager

This guide covers everything you need to know about how to manage users and roles in Account Manager. You’ll learn how to add, update, or remove users, assign or change their roles, and understand the permissions tied to each one—so it’s clear what users can and can’t do when logged in.

It also explains what to do when users need to contact Blueho for support, including how their role might affect the kind of help they receive. With this guide, every user—regardless of their role—can confidently navigate the system while keeping account information secure and well-managed.

• Account User and Roles
• Add Administrative and/or Technical Users
• Manage Users and Roles
• Summary
   

Account User and Roles

The account manager is designed to accommodate various users by assigning them specific permissions based on their role or user type. This setup ensures that users can access the functionalities necessary for their responsibilities while maintaining a secure and organized account structure. The user types are categorized as follows:

Primary Contact

This role is unique and can only be designated to one user per account. The Primary Contact is responsible for the account, acting as the main point of communication and making high-level decisions.

Admin Contact

Users assigned as Admin Contacts have administrative permissions that enable them to manage settings and permissions for other users (except the Primary Contact) and perform a wide range of tasks crucial for maintaining and securing the account. Depending on the size and requirements of the organization, there might be multiple Admin Contacts within an account.

Tech Contact

The Tech Contact is focused on the technical aspects of managing the account. This could include managing API access, troubleshooting technical issues, and implementing technical configurations. Like Admin Contacts, an account can have multiple Tech Contacts to cover technical duties adequately.

Here’s a quick breakdown of the different account roles and their access:

Each of these roles is essential for the smooth operation and management of the account. They ensure that tasks are divided according to expertise and authority level, which helps maintain an efficient and secure system.

Add Administrative and/or Technical Users

1. Log in to your Bluehost Account Manager.
2. Click the profile icon in the top right corner of your page and select the Users & Roles option from the drop-down menu that appears.

   
    

3. Next to the account you wish to add a user to, click the MANAGE button.

   
    

4. Scroll down to the User Roles & Permissions section, and click the + ADD USER button.

   
    

5. Enter the name and email address of the user you would like to add, select the role they will have in your account, and then click the INVITE button.

   
    

An invite will be sent to the email address provided. They will be able to set their own user ID, password, and security questions. Once the user has accepted, they will appear on the Users & Roles page.

Manage Users and Roles

To request a change in ownership, please verify and submit the Request Account and/or Domain Ownership form.

From the User Roles & Permissions page, you can also edit or remove users' roles.

1. Click the EDIT button next to the user you wish to update.

   
    

   • Edit User Role: Select the role you wish to update the user to, then click the SAVE button.

     
      

   • Remove User: Click the DELETE icon in the top right corner, then confirm by clicking the DELETE button when the confirmation pops up.

     
      

Summary

Learning how to manage users and roles in Account Manager is crucial for maintaining a secure and smoothly running system. By clearly defining each role’s responsibilities and permissions, organizations can grant users the necessary access—without compromising the account's integrity.